Glowpoint IP Billing Information
Important Billing Notices
IMPORTANT NOTICE - Updated Rates Effective Jan.1 2009. Posted on 12/15/2008
Notice of ISDN calling rates subject to change
Glowpoint IP Gateway Rates
|
 Least Cost Originated
(Default Glowpoint IP customer gateway route) |
US Originated
(Optional customer chosen rate plan) |
Important Billing Information
|
| Wiring Instructions: |
| | Bank name: |
JP Morgan Chase Bank |
| | ABA number: |
021-000-021 |
| | Swift code: |
CHASUS33 |
| | Account number: |
530-930331 |
| | Account name: |
Glowpoint, Inc. |
Billing Period:
The billing period for each invoice is 4 to 8 weeks.
Credits and Overpayments:
If you have a credit balance on your account, please contact us at 866-456-9764 for instructions.
Address Change:
If your billing address has changed, please notify us via email at billing@glowpoint.com or write to:
Glowpoint Customer Care | 225 Long Avenue | Hillside, NJ 07205
Delayed Charges:
Customers are responsible for all delayed charges from carriers that may show up on invoices to Glowpoint, Inc. after the current billing cycle
Current Activity:
Current Activity reflects the long distance usage for your video conferencing system during the current billing period. Any balance from previous billing cycles is not included.
Customer Service Agent:
Glowpoint acts as the customer service agent for GP Communications, LLC.
Moving or Closing a Location:
If you are moving or closing a location, please contact us at least 30 days in advance so we can facilitate the move or disconnect the service. This will ensure that you do not incur charges after the service has been terminated. All requests must be made in writing to customercare@glowpoint.com. Please call 1-866-456-9764 if someone does not contact you within 48 hours.
Adding a location:
If you want to add a location, please contact us via email at customercare@glowpoint.com or call 866-456-9764.
Unintentional Long Duration Calls:
Remember to disconnect all calls upon completion. Glowpoint, Inc. will not refund charges for long duration calls caused by user.
Conferencing Services:
To schedule a multiple participant conference, please dial 800-786-8029 or contact us via email at bridging@glowpoint.com.
Payments should be mailed to:
Glowpoint, Inc. | PO Box 27538 | New York, NY 10087-7538
NEED HELP?
Contact Customer Service at 866-GLOWPOINT or customercare@glowpoint.com