Products and Services
With more than 60,000 video calls made each month by our customers, Glowpoint's breadth of video expertise and services are quickly becoming recognized as invaluable to organizations around the world. From delivering IP-based video calling plans to video endpoints, to providing state of the art gateway technology to allow cross platform (ISDN, IP, HD), to the expert assistance in optimizing your existing infrastructure and bandwidth to deliver video seamlessly across your organization, Glowpoint is focused on being your true partner in developing and helping manage your video environment.
Glowpoint’s products and services are designed by a team of video communication experts who have successfully built the world’s only IP-based “video-centric” network with a layer of services that make high-quality video accessible, reliable, scalable, and easy to use.
Our suite of products and services are designed to meet the varying needs of businesses and organizations on a host of levels.
Glowpoint’s managed video service provides you with broadcast-quality video over a fully managed quality of service (QoS) - dedicated IP video network. The process is painless: You subscribe to Glowpoint and within 30 days your site is up and running with broadcast-quality video. You can reach anyone around the world, no matter what video system they may be on. We manage the entire process - and your own infrastructure is left untouched. For a low monthly fee, you are essentially plugging your site into a completely interconnected network - where Glowpoint is your single point of contact - to help manage, schedule, coordinate, and conduct successful video meetings with ease and flexibility.
Conferencing Services and Multi-point Video Conferencing (Bridging) – click here for more information
Glowpoint is your single point of contact to help schedule, coordinate, and conduct successful end-to-end video and audio conferences with flexibility. Whether you need to connect three or 300 locations, and regardless of what video system and connectivity may be required to participate, Glowpoint conferencing is a complete solution.
Glowpoint has been providing high quality "white glove" service as part of its product offerings for years. Now, with the introduction of telepresence technology and the accompanying high expectations for quality, performance, and service, we provide the telepresence support services you need.
Glowpoint’s Video Call Center Solution, Customer Connect, enables businesses to incorporate HD video into their call center environment with all the capabilities and features expected in a call center environment today. Using Customer Connect, a select group of specialized sales representatives can perform like a massive, global sales force. Glowpoint's patented and patent-pending hosted video call distribution platform brings high quality, face-to-face video communications to environments that require customer to agent interaction. Customer Connect enables transactions that could ordinarily only be done in person, without having to staff and train every location with every kind of specialist.
Video Solutions for Broadcast Applications (Live-to-air IP-based Video) – click here for more information
Glowpoint has created the first complete IP-based video communications solution for television broadcasters, bringing together state-of-the-art video and audio technologies with Glowpoint's broadcast-quality, IP-based video communication services and features. Glowpoint can be used for a variety of applications within the Broadcast production environment.
Glowpoint’s Professional Services group provides essential video communications services for any size organization. From colocating your video related equipment to helping you architect an internal video infrastructure, Glowpoint’s team of video experts can become an integral part of your resource pools.
IVE (pronounced: “Ivy”) is Glowpoint’s business quality desktop video application. With IVE, you no longer have to choose between VoIP capabilities and desktop-based video communications. IVE seamlessly combines the best elements of Voice-over-IP (VoIP) with live, face-to-face video.