About Glowpoint
Glowpoint is a premiere, IP-based managed video communications services provider. Glowpoint is innovating video communications with services supporting traditional video conferencing, Telepresence VNOC, Broadcast Content Acquisition & Delivery, and Call Center Applications. Glowpoint's services are delivered over a robust infrastructure and video-centric network that reaches around the world and serves clients ranging from Fortune 100 enterprises and leading broadcast networks to SMB markets.
The company currently supports over 40,000 video calls and thousands of multiple participant bridge sessions per month. Glowpoints traditional and Telepresence video and network infrastructure and architecture along with patented / patent pending applications allow its customers to see and talk to virtually anyone, anywhere around the world – regardless of network, technology or device. The Glowpoint Managed Services, Unlimited Video Calling Plans and flexible multi-point solutions are driving new and unique uses for video communications – some of these include virtual hallways, business to business video collaboration, video enabled call centers, and live broadcast quality interviews with major cable and network television partners to becoming the central communication device for companies with remote offices and employees.
Since its launch in 2000, Glowpoint has successfully grown, diversified, and retained an impressive client roster, including Fortune 500 companies; educational institutions; governments on the municipal, state, and federal level; healthcare providers; business service providers (accountants, lawyers, etc.); and non-profit organizations. Today, Glowpoint supports more than 1000 diverse clients in over 1200 cities and 35 countries.
Glowpoint employs a strong customer focused culture and recognizes the true value in service is represented in its people, process, and technologies. Glowpoint’s staff delivers unmatched video communications service experience and expertise. With a combined IP networking, video engineering, application development and Telecommunications experience, Glowpoint owns a unique skill set that is a significant differentiator. This unsurpassed experience among technical staff in networking and video communications services allows our clients to benefit everyday as represented in their video program successes. Our office locations and staff are located in the United States - Hillside, New Jersey (Corporate Headquarters and primary Network Operation Center personnel) | Ventura, California (Multi-Point Conferencing Services, Video Operator Service and VNOC service team) | Sales offices in; New York City– Philadelphia – Chicago – Dallas – San Francisco – Minnesota.
Systems and process that is reliable and scalable is another key factor in Glowpoints current and future success. Glowpoint’s systems and processes comply with strict guidelines and rules and are scalable and flexible, supporting widely adopted system tools. Our unique development capability for customization and adaption pays off in our support and flexibility every day.
Powerful and innovative technology infrastructure and network is at the core of Glowpoint’s business and solutions. Glowpoint currently maintains presence across the globe as a means to deliver its services. Technology and hosting facilities, and network interconnect points of presences are supported in highly available (hardened and secure) data center class “A” facilities. With such a diverse network reach, peering arrangements with all major carriers, and virtually limitless interconnection points of presence options, Glowpoint offers a flexible and robust entry point for access to its services in a redundant and secure manner. Regardless of bandwidth requirements to access Glowpoints video network, video infrastructure resources, or manage a telepresence suite, Glowpoint has the interconnection points and peering arrangements to make this cost effective and virtually unlimited around the world.