November Insider's Guide

Three New Benefits of Your Managed Service
	By Howard Reingold - Director, Product Management Leverage Glowpoint’s latest Video Network Operations Center (VNOC) improvements for maximum ROI.

1. Get Virtual Access
   Schedule meetings, review trouble ticket status, and run usage reports from our newly upgraded CustomerPoint portal.
2. Have VNOC experts manage your bridges
   One fee per month buys you all of the multipoint conference support you need. Or, if you don’t conduct a lot of bridging but still want expert assistance, you can choose a pay-as-you-go plan.
3. Schedule your meetings with ScheduleSync for Microsoft Exchange – or Lotus Notes – from your own PC
   Choose your video unit – and the room it’s in – when you book your meeting in Outlook or in Notes. Your meeting will auto-sync with the VNOC portal.

Plus, the greatest value for you is simply having our managed service expertise available to help maintain and manage your video environment. Many organizations are discovering that video requires specialized skills, and while many IT departments are qualified to manage their enterprise LAN and computer infrastructure, video requires unique expertise. By putting all of your telepresence and video endpoints under Glowpoint’s VNOC management, your IT organization augments its staff with an experienced video team that is available worldwide – 24/7.

To ask questions, call a Glowpoint representative at 866-456-9764, or email us at contactme@glowpoint.com.

How to Setup the Quickest Video Meeting ... on Our Cloud
	By Lou Chiorazzi - VP, Engineering When an impromptu, face-to-face meeting is desired, Glowpoint can meet your demands – with Bridging On Demand (also known as BOD).

First, request your five-digit video BOD code from Glowpoint. Then simply provide that code to your meeting participants, and they can dial in wherever they are around the world. Your conference can start immediately – at any time of day. And with a standing video BOD code, participants can use the same number repeatedly. You can even have participants on ISDN video systems, or on mobile or home phones, join in. This convenient approach will also save you money by preventing the need to buy your own bridges.

Glowpoint’s BOD service eliminates the typical need for increased bandwidth for video systems that have built-in multipoint capabilities. Glowpoint’s BOD service only requires 25 percent of the typical bandwidth from your system. And the simplicity of this “video in the cloud” solution provides flexibility for users to join – at will – from anywhere in the world.

Call a Glowpoint video representative at 866-456-9764 or email contactme@glowpoint.com for assistance.

Creative New Ways to Use Video
	By Christopher Welch - Corporate Communications Manager Your video system is not only best when used frequently – but also creatively. Check out these recent newsworthy applications to get more ideas for maximizing your video communications system – while saving money, time, and the environment in the process:

To learn more, call a Glowpoint representative at 866-456-9764, or email us at contactme@glowpoint.com.