Glowpoint CEO to Speak at Telepresence World

HILLSIDE, N.J. May 31, 2007 – Glowpoint, Inc. (OTC:GLOW.PK) a leading broadcast-quality, IP-based managed video service provider, today announced that its president and CEO, Michael Brandofino, will be speaking at Telepresence World 2007 in San Diego. Mr. Brandofino’s session, titled “Not Just Video Conferencing,” will take place on Monday, June 4, 3:45 - 4:15 PM PDT.

Telepresence and Video-over-IP are driving new interest and are eliminating old perceptions about two-way video communications – and several new ways of leveraging the technology are emerging. Mr. Brandofino’s session will discuss some of the unique ways two-way video communication is being applied outside of the normal video conferencing environment. From video chats with Santa Claus to video banking and on-air TV interviews, video conferencing is no longer the “nice to have” tool for executives but is rather the final frontier in communications that is becoming part of everyday life.

“Telepresence is definitely a hot topic in several industries, and it is exciting that Glowpoint was invited to speak at the first annual Telepresence World show,” said Mr. Brandofino. “I think it is important to realize that telepresence isn’t just about high-end video equipment and custom-built rooms. It’s all about the experience. Glowpoint has been providing the best “white glove” service as part of its product offerings for years and it’s great to see the rest of the industry validate our vision. With telepresence comes a high expectation for quality, performance, and service - all of which we are well positioned to provide through our managed services for any of the telepresence equipment solutions available today. Glowpoint lets users focus on communicating over video rather than the technology powering it.” Glowpoint offers a managed telepresence service to its customers, typically referred to as Glowpoint “VNOC” (Video Network Operations Center) support services.

      Glowpoint's VNOC offering includes:

• Single Point of Contact: VNOC “at your service” support is a single point of contact accessible via our video concierge service (a branded version of Glowpoint’s patented “live video operator” assistance), which is integrated with a “support” button on the control panel or phone that then provides dedicated toll-free dial-in access or Web mail/portal access.
  


• Scheduling: Scheduling includes a dedicated toll-free number (direct dial for international calls), concierge service, and Web portal scheduling tools. Confirmation notifications are provided both to requestors and to participants. All scheduling options may be private labeled to match a customer’s attributes (e.g., name and marketing tagline). Dedicated toll-free reservations numbers are answered with that customer’s specific script, and Glowpoint provides a dedicated Glowpoint reservation e-mail address. Glowpoint can even provide a branded on-line scheduling tool to match the company attributes of its customer (e.g., name, logo, color scheme, and marketing information).
  


• Call Launching and Monitoring: A Glowpoint telepresence operator will manage the successful launch and connection of all sites in the telepresence meeting, including point-to-point or multi-point calls. The Glowpoint VNOC team then continuously supports and monitors all telepresence calls, including digitally monitoring connectivity levels by a qualified Glowpoint video producer. Glowpoint’s goal is to ensure that the technology is transparent to its users.
  


• Help Desk Support: The Glowpoint VNOC provides technical support for all active calls during a telepresence meeting. When required, it will coordinate with hardware vendors and integrators to repair or replace any component parts or resolve room integration issues. As the single point of technical support for telepresence solutions, the VNOC’s top priority is resolving endpoint or connectivity issues.
  


• Training: Glowpoint believes that successful use and adoption of video communication requires ease of use, which is in large part a result of knowing how best to use the system. Glowpoint will host training sessions for customers and provide periodic training updates as reasonably requested.
  


• Interoperability Testing and Support: Glowpoint is an industry leader in evaluating and testing video communication equipment for reliability and interoperability through its Glowpoint Certified Program. As telepresence continues to evolve, Glowpoint will continue leading the industry in interoperability and certification testing to assist its telepresence customers.
  


• Stewardship Reporting and Service Reviews: Glowpoint will provide monthly stewardship reports that capture key metrics related to the performance of a customer’s telepresence room, the associated network, and various support levels, including statistics related to usage (namely, the number of telepresence meetings, duration, and hours of use), network and telepresence room connectivity availability, network and telepresence room mean time to repair, and failure/root cause analysis. Glowpoint has quarterly meetings with its customers to review these statistics, providing a forum to discuss areas of success, areas in need of improvement, and to address any other concerns.
  

The Glowpoint Telepresence Solution may be bundled with Glowpoint’s own Quality of Service (QoS) managed network service or offered on its own by Glowpoint-enabling another network service. So whether a customer selects telepresence equipment by Cisco, Polycom, Tandberg or HaiVision, they can also take advantage of the Glowpoint Telepresence Solution regardless of their choice of network.

Glowpoint, Inc. (OTC:GLOW.PK) is a premiere broadcast-quality, IP-based managed video services provider. Glowpoint offers video conferencing, bridging, technology hosting, and IP-broadcasting services to a vast array of companies, from large Fortune 100^® enterprises to small and medium-sized businesses. Glowpoint’s managed-video services are available bundled with Glowpoint’s quality-network offering or as a value-added managed-video service across other networks. Glowpoint is exclusively focused on quality two-way video communications and has been supporting millions of video calls since its launch in 2000. Glowpoint is headquartered in New Jersey. To learn more about Glowpoint, visit www.glowpoint.com.