Industry Solutions

Glowpoint's industry solutions can help businesses improve employee productivity, increase business efficiencies and save costs. And it's all done by providing secure, always-on communications with the power and effectiveness of face-to-face communications. Here's a look into some of the ways we're working with companies to help them meet and exceed their goals.

Call Center

Glowpoint’s Video Call Center Solution, Customer Connect™, enables businesses to incorporate video into their call center environment, with all the capabilities and features expected in a call center environment today.

The Benefits:

	A select group of specialists performs like a massive global sales force.
	Increase up-sell, cross-sell and conversion opportunities by connecting your sales force with more opportunities.
	Increase close rates as a smaller, more highly trained sales staff comes in contact with customers whose needs match their specific skills.

To see business applications using Customer Connect - click here

Legal

Glowpoint Legal Solutions are designed to meet the specific needs of law firms - no matter their size, specialty or location - providing video communication features and services that create more billable hours, increase productivity and reduce costs.

The Benefits:

	Enhanced office-to-office communications		"Face-to-Face" billable client meetings
	Video depositions and expert testimony		Workgroup collaboration
	Continuing education
Features Specifically Designed for Law Firms:
	Client Billing Code Capabilities		Record and Archive Services
	Virtual Conference Room Attendant		Client and Partner Video Plan

Did you know?Glowpoint currently provides video solutions to 11 of the top 50 Law firms in the world and 20% of the top 100.

Education & Training

Increasingly, educators and business people have witnessed the growing need for more remote training while facing the increasing constant need to do more with less. Glowpoint's video conferencing and live streaming can help educators leverage resources across school districts or businesses, opening new ways of training employees in field locations or teach students in remote locations.

Finance

Your business is facing challenges on a minute-by-minute basis, thanks to mergers and acquisitions, globalization, increased security and privacy regulations, increased competition, increased regulations, and customer service concerns. These challenges force companies to look for services that improve efficiency, customer satisfaction, and of course, the bottom line. Be more competitive at a lower cost, meet and discuss time-critical investment opportunities around the globe, through face-to-face customer service - all with the nation's leading IP-based, broadcast-quality video communications service provided by Glowpoint.

Healthcare

As the healthcare industry struggles with the constant pressure to improve the quality of care - while lowering costs with fewer qualitfied employees, Glowpoint video communication solutions can help enhance and accelerate the transfer of knowledge in the healthcare field. Improve efficiency, increase the quality and reach of patient care, find new markets and provide new services - all while controlling costs.

IP Broadcast & Event Services

Glowpoint Has Unveiled the First Complete IP-based Video Communications Solution for Television Broadcasters

The Glowpoint IP Broadcast Solution brings together state-of-the-art video and audio technologies with Glowpoint's IP-based video communication services and features. Glowpoint has developed the package to be used for a variety of applications within the broadcast production environment - and it continues to build its expertise and relationships in the broadcasting sector. Key applications for the offering include:

	Remote interviews		Special projects
	Back-end production		Reporter/affiliate connections

The Glowpoint IP Broadcast Solution empowers broadcasters to capitalize on the efficiency of IP-based video while maintaining the highest standards of quality. The solution provides on-demand broadcasting, with always-on network connectivity, and reduces transport costs by almost 80 percent as compared to expensive satellite feeds. It's an intelligent solution that is transforming the broadcast industry. Click here for more information.

Government Solutions

All government institutions face the common challenge of how to be leaner, yet more effective. How to be more connected while being more mobile. And how to be more effective and efficient without sacrificing the quality of day-to-day communication. Today, a growing number of government agencies are relying on Glowpoint to help lower their cost of doing business through the effective use of face-to-face communications. Glowpoint video communication services help provide secure, always-on video communications even for high priority matters such as national security and public safety.