Monitoring & Management Services

Get More Out of Your Investment in Videoconferencing

Glowpoint offers the most complete, flexible portfolio of remote monitoring & management services available from any video managed services provider on the market today.

We provide end-to-end cloud managed services for telepresence, conference room, desktop, mobile solutions, and video infrastructure. We have a team of video experts utilizing the latest in remote management technologies, with Video Network Operations Centers (VNOCs) and Points-of-Presence (PoPs) all over the world.

We offer a complete portfolio of remote monitoring & management services that can help you make video more widely available, improve up-time, drive higher usage, off-load your IT team, or all of the above. Our service packages can be customized to suit the needs of your business, whether for a large enterprise, small or medium sized business.

Our service packages include:

A low cost, 24 x 7 automated monitoring service that positions your IT team to achieve a higher level of service for your mission critical video. Notify immediately alerts your staff if a device is down, enabling faster response times and ultimately reducing the total time needed to close issues and get your video back up and running.

Notify Includes:

  • 24 x 7 Automated Monitoring and Notifications
  • Active and Passive Monitoring
  • Summary Status Reports via Web Portal

Express Remote Monitoring & Support provides you with all of the benefits of 24 x 7 automated monitoring for video endpoints and video & data infrastructure, as well as Help Desk Support for endpoints. Express allows your team to maintain a higher level of service for mission critical video, even as support needs increase, by off-loading end-user support calls.

Express Monitoring & Support includes Notify Remote Monitoring + Help Desk for video endpoints:

  • Basic User Support
  • Device Hardware Configuration
  • Device Software Configuration
  • Device Reboot & Recovery

Select Remote Management is a complete cloud-managed, outsourced solution for monitoring and management of your video environment with a guaranteed highest level of service. Select Remote Management off-loads the day to day management of video so that your team can focus on other mission critical projects. The Select package brings to bear all of Glowpoint's monitoring & management capabilities through our Video Network Operations Center and team of video experts.

Select Remote Management includes:

  • 24x7 Automated and Proactive Remote Monitoring, including Proactive Room Sweeps
  • Web-Based, On-Demand Reporting
  • Help Desk for Endpoints and Rooms
  • Incident and Problem Management
  • Configuration and Change Management

The Premium Remote Management package is the ultimate solution for outsourcing your telepresence and videoconferencing management. It combines all of the elements of our remote monitoring & management packages with Unlimited Video Bridging Services to ensure that your meetings are always productive.

Premium Remote Management includes:

  • Complete suite of Glowpoint's Cloud Managed Remote Monitoring & Management Services:
    All services include automated & proactive remote monitoring, help desk support, incident and problem management, web-based on-demand reporting, and configuration and change management.
  • Unlimited Video Bridging Services: Includes scheduling, conference production and concierge services

Glowpoint's Proactive Room Sweeps

Proactive Room Sweeps ensure telepresence and videoconferencing systems are always up and running through:

  • Device polling and daily systems checks
  • Active video calling to reference rooms
  • Video & audio quality measurements (Packet Loss)
  • Reporting of any active alarm reporting
  • Firmware revision verification
  • Projector bulb life check
  • Controllers, touch screen check