Monitoring & Management Services
Get More Out of Your Investment in Videoconferencing
Glowpoint offers the most complete, flexible portfolio of remote monitoring & management services available from any video managed services provider on the market today.
We provide end-to-end cloud managed services for telepresence, conference room, desktop, mobile solutions, and video infrastructure. We have a team of video experts utilizing the latest in remote management technologies, with Video Network Operations Centers (VNOCs) and Points-of-Presence (PoPs) all over the world.
We offer a complete portfolio of remote monitoring & management services that can help you make video more widely available, improve up-time, drive higher usage, off-load your IT team, or all of the above. Our service packages can be customized to suit the needs of your business, whether for a large enterprise, small or medium sized business.
Our service packages include:
A low cost, 24 x 7 automated monitoring service that positions your IT team to achieve a higher level of service for your mission critical video. Notify immediately alerts your staff if a device is down, enabling faster response times and ultimately reducing the total time needed to close issues and get your video back up and running.
- 24 x 7 Automated Monitoring and Notifications
- Active and Passive Monitoring
- Summary Status Reports via Web Portal
Express Remote Monitoring & Support provides you with all of the benefits of 24 x 7 automated monitoring for video endpoints and video & data infrastructure, as well as Help Desk Support for endpoints. Express allows your team to maintain a higher level of service for mission critical video, even as support needs increase, by off-loading end-user support calls.
Express Monitoring & Support includes Notify Remote Monitoring + Help Desk for video endpoints:
- Basic User Support
- Device Hardware Configuration
- Device Software Configuration
- Device Reboot & Recovery
Select Remote Management is a complete cloud-managed, outsourced solution for monitoring and management of your video environment with a guaranteed highest level of service. Select Remote Management off-loads the day to day management of video so that your team can focus on other mission critical projects. The Select package brings to bear all of Glowpoint’s monitoring & management capabilities through our Video Network Operations Center and team of video experts.
Select Remote Management includes:
- 24x7 Automated and Proactive Remote Monitoring, including Proactive Room Sweeps
- Web-Based, On-Demand Reporting
- Help Desk for Endpoints and Rooms
- Incident and Problem Management
- Configuration and Change Management
Learn about Monitoring & Management Services
Glowpoint's Proactive Room Sweeps
Proactive Room Sweeps ensure telepresence and videoconferencing systems are always up and running through:
- Device polling and daily systems checks
- Active video calling to reference rooms
- Video & audio quality measurements (Packet Loss)
- Reporting of any active alarm reporting
- Firmware revision verification
- Projector bulb life check
- Controllers, touch screen check