Monitoring & Management Services

Get More Out of Your Investment in Videoconferencing

Glowpoint offers the most complete, flexible portfolio of remote monitoring & management services available from any video managed services provider on the market today.

We provide end-to-end cloud managed services for telepresence, conference room, desktop, mobile solutions, and video infrastructure. We have a team of video experts utilizing the latest in remote management technologies, with Video Network Operations Centers (VNOCs) and Points-of-Presence (PoPs) all over the world.

We offer a complete portfolio of remote monitoring & management services that can help you make video more widely available, improve up-time, drive higher usage, off-load your IT team, or all of the above. Our service packages can be customized to suit the needs of your business, whether for a large enterprise, small or medium sized business.

Our service packages include:

A low cost, 24 x 7 automated monitoring service that positions your IT team to achieve a higher level of service for your mission critical video. Notify immediately alerts your staff if a device is down, enabling faster response times and ultimately reducing the total time needed to close issues and get your video back up and running.

Notify Includes:

  • 24 x 7 Automated Monitoring and Notifications
  • Active and Passive Monitoring
  • Summary Status Reports via Web Portal

Express Remote Monitoring & Support provides you with all of the benefits of 24 x 7 automated monitoring for video endpoints and video & data infrastructure, as well as Help Desk Support for endpoints. Express allows your team to maintain a higher level of service for mission critical video, even as support needs increase, by off-loading end-user support calls.

Express Monitoring & Support includes Notify Remote Monitoring + Help Desk for video endpoints:

  • Basic User Support
  • Device Hardware Configuration
  • Device Software Configuration
  • Device Reboot & Recovery

Select Remote Management is a complete cloud-managed, outsourced solution for monitoring and management of your video environment with a guaranteed highest level of service. Select Remote Management off-loads the day to day management of video so that your team can focus on other mission critical projects. The Select package brings to bear all of Glowpoint’s monitoring & management capabilities through our Video Network Operations Center and team of video experts.

Select Remote Management includes:

  • 24x7 Automated and Proactive Remote Monitoring, including Proactive Room Sweeps
  • Web-Based, On-Demand Reporting
  • Help Desk for Endpoints and Rooms
  • Incident and Problem Management
  • Configuration and Change Management

The Premium Remote Management package is the ultimate solution for outsourcing your telepresence and video conferencing management. It combines all of the elements of our remote monitoring & management packages with Unlimited Managed Conferencing Services to ensure that your meetings are always productive.

Premium Remote Management includes:

  • Complete suite of Glowpoint's Cloud Managed Remote Monitoring & Management Services:
    All services include automated & proactive remote monitoring, help desk support, incident and problem management, web-based on-demand reporting, and configuration and change management.
  • Unlimited Managed Conferencing Services: Includes scheduling, conference production and concierge services

Glowpoint's Proactive Room Sweeps

Proactive Room Sweeps ensure telepresence and videoconferencing systems are always up and running through:

  • Device polling and daily systems checks
  • Active video calling to reference rooms
  • Video & audio quality measurements (Packet Loss)
  • Reporting of any active alarm reporting
  • Firmware revision verification
  • Projector bulb life check
  • Controllers, touch screen check