QoS IP Network Overlay Service

Unlimited Global Dialing Plans
Customers can make and receive unlimited calls to video systems on the Glowpoint video network or the public Internet for one fixed price. (There are no additional usage charges.)

Ten-Digit Direct Dialing for IP Video Calls
We are the only service provider to provide IP-based video systems with ordinary phone numbers. Typically, IP-based video callers must use an IP address, which, we believe, is unfamiliar, difficult to use, and impedes the adoption of video communications.

“000” Live Video Operator Assistance
With our patented live video operator support, customers can obtain live, face-to-face assistance by dialing “000” from any Glowpoint-subscribed endpoint. Whatever the need, Glowpoint operators are available to help.

“Lisa,” Glowpoint’s Video Call Assistant
When a video call is not answered, fails to connect, or the recipient is busy, callers are greeted by “Lisa,” Glowpoint’s video call assistant, who explains why the call did not complete and provides the caller with an interactive menu to select options that include connecting to a live operator. Whereas non-Glowpoint videoconferencing users are typically met with a blank screen, a cryptic technical error message – or worse – with no indication of why their call was not completed, Glowpoint’s video assistant feature is user-friendly, removes any guesswork, and simplifies the video-calling experience to inspire greater usage.

VideoMailbox
Glowpoint has brought voicemail to the video communications world. If a Glowpoint customer receives a video call, and is not available or his video system is turned off, the call is automatically re-routed to a VideoMailbox that greets the caller with an outgoing video, personally recorded by the Glowpoint call recipient. The caller may then leave a video message.  The Glowpoint customer receives the message in their VideoMailbox, and receives an email alert with an image of the caller, along with any associated information. The Glowpoint customer may then view the message as a media file, either through an online portal or by checking messages from their video endpoint. 

IP-to-ISDN and/or Internet Gateway Access
Glowpoint has created a seamless transition between ISDN and IP technologies by creating one of the most sophisticated gatekeeper infrastructures that, we believe, has ever been deployed – with patent-pending, call-control technology. Glowpoint customers may also receive incoming calls from virtually any ISDN video system, or voice phone, worldwide.  This is one of the ways we are accomplishing our goal of connecting various “islands” of video.

Reduced-rate International Calling
Much of the world continues to utilize ISDN for video communications, and the cost of placing video calls overseas can cost hundreds of dollars per hour. Glowpoint offers customers significantly reduced rates for ISDN calling by utilizing our “least-cost” routing capabilities, driven by our routing techniques, through our points of presence around the world. We route video calls to the most cost-effective points, where the call is then routed from the network to the in-region ISDN network, thereby eliminating or reducing long-distance charges.  

Firewall Traversal
Due to an increase in converging communications, many businesses seek to leverage their own networks for video transport, yet they face the challenge of placing video calls outside of their own network, which can become its own “island of video.” In these situations Glowpoint becomes the video “telephony” company with solutions that include firewall traversal, effectively allowing customers to get off of their private networks, and to connect to others, while taking advantage of Glowpoint’s additional services.

Reservation-less, Multi-person Video Calls
This “bridging on demand” service allows multiple users to see and communicate – simultaneously – on one screen.  The “Brady Bunch” effect (also known as “continuous presence”) allows all parties to see each other, at the same time, in a collaborative conference session. This flexible feature is a great alternative to pre-scheduled, managed multi-point calls. This offers the traditional conference coordination and activation that is prevalent in audio teleconferencing,  involving a PIN number for participants, at an extremely cost-effective rate. In addition, we now provide the first-ever high-definition version of this service.

Video Endpoint Management
Many customers enjoy the option of having a single point of contact for all of their video communication needs.  That’s why we offer remote video endpoint management services, and can provide proactive monitoring and support, in addition to the maintenance of video endpoints (such as providing required software updates), to ensure that customer video endpoints are always ready and reliably available.