TEN Layers, Services, and Core Components
Glowpoint’s TEN is a suite of services and applications designed to overcome the challenges of using video beyond a company’s private network, such as interconnectivity and interoperability. Glowpoint’s TEN also provides companies direct access to a host of business services over video, including language and hearing impaired interpretation, legal and financial services, and educational/distance learning services. The core components of the TEN services include:
Network Interconnect Services
- Secure QoS peering connections that enable customers to communicate with other communities and TEN peered businesses
- Unassisted gateway access to public network environments (ISDN and Native Internet)
- Managed connectivity to other environments, or ad-hoc unassisted connectivity
Knowledge Base and Applications / Tools
- Access to knowledge base - video expertise for operating a video network or managed service
- Methods and procedures - best practices and ongoing updates
- Unified Web Based Scheduling Tools
- Online Reporting for usage, performance, and other information such as billing
- Global secure dial plan registration, directory management, and call routing intelligence
Managed Services
- Secure Business to Business call processing and launching
- Interoperability Gateway Services between different technologies
- Access to public room communities (Telepresence and others)
- Global 24x7 proactive monitoring and help desk
- VNOC Services – traditional and customizable
- Hosted and Managed Video infrastructure
- Gateway service to public communities (ISDN and Native internet)
- MCO bridging (multi-point managed and on demand bridging resources in standard and high definition, and specialized Telepresence options)
- Multi-point conference and large event support
- Access to multi-language and hearing impaired interpretation services
- Access to legal and financial services and educational/distance learning programs
Enabling telepresence and video conferencing users to easily contact
other members over video.
other members over video.
Related Links
Downloads
Contact Information
SALES INQUIRIES
email: sales@glowpoint.com
GENERAL INQUIRIES
telephone: (866) 456-9764
email: contactme@glowpoint.com
TECHNICAL SUPPORT
telephone: (866) 456-9764, option 5
email: nocstaff@glowpoint.com
