Video Operations Services (VNOC)
Telepresence and Video Conferencing Managed Services
Today’s HD and telepresence technology can make a significant impact on your productivity and business communications. Managed services are essential for the successful user-community adoption of immersive telepresence and video technologies. And such services can lead to a lower total cost of ownership – and a strong return on investment.
Today, our VNOC services support more than 140 telepresence video locations, as well as thousands of HD and SD conferencing rooms. And our customers rely on us every day to serve as an extension of their in-house IT and conferencing resources. We meet the highest expectations of quality, performance, and service by ensuring that all telepresence and video environments that we support are fully operational and accessible, at all times, by our user communities.
Glowpoint’s VNOC services offer a complete solution for the end-to-end management of telepresence and video conferencing environments. Aside from managing your day-to-day use of telepresence and video, our comprehensive offering helps you:
- Lower your total cost of ownership
- Deliver a strong ROI on your video investment
- Expand your video adoption
- Support and strengthen your in-house IT staff
- Receive quality of service with SLA guarantees
- Access a global community of businesses on video
Glowpoint’s VNOC service is available through two offerings – Premier and Select – which cater to the specific needs, and environment, of your business:
VNOC Features and Services
| CORE FEATURES | PREMIER | SELECT |
|---|---|---|
| Proactive monitoring and proprietary “Daily Room Sweeps” |  |
|
| 24x7 on-demand help-desk support, management and trouble resolution | |
|
| Detailed usage and performance reporting | |
|
| Proprietary-unified telepresence portal for applications and support | |
|
| Hosted and managed video infrastructure support | |
|
| Stewardship reporting and service reviews | |
|
| Conference scheduling and concierge services | |
Optional |
| Conference production support (launching and in-conference support) | |
Optional |
| Conference event-production and support | |
Optional |
| VALUE-ADDED TELEPRESENCE interEXCHANGE SERVICES | PREMIER | SELECT |
|---|---|---|
| Access to Global Telepresence Exchange Community | |
|
| Secure business-to-business call processing and launching | |
|
| Interoperability gateway services for disparatetechnologies and networks | |
|
| Access to multilingual and hearing impaired interpretation services | |
|
Did you know?
The Glowpoint VNOC solution can be combined with our Quality of Service (QoS) managed network service or offered on its own. Customers who purchase a Polycom, Tandberg, Cisco, Lifesize, or Sony Telepresence or HD video solution can take advantage of the Glowpoint VNOC solution – regardless of their choice of network. Customers choosing to peer their network may interconnect with Glowpoint’s Telepresence inter-Exchange Network (TEN) and enjoy the necessary bandwidth to handle business-to-business (B2B) telepresence and HD video calls.
A typical telepresence room requires 6 megabits per second (mbps) per video device, of which there are typically two or three devices per room. Therefore, the total bandwidth per telepresence room can be at least 18 mbps. Multi-point calls (bridging calls) require more bandwidth, often as much as a DS-3 (45 mbps), to support one session.
The world's premier B2B telepresence and video conferencing directory.
- Enabling telepresence and video conferencing users to easily contact other members over video.
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Contact Information
SALES INQUIRIES
email: sales@glowpoint.com
GENERAL INQUIRIES
telephone: (866) 456-9764
email: contactme@glowpoint.com
TECHNICAL SUPPORT
telephone: (866) 456-9764, option 5
email: nocstaff@glowpoint.com
